Benefits you will receive
Fully managed email and chat support
Talk to your customers, fast, with a complete support operation, available on demand, connected directly to your existing help desk or chat platform.
Talk to your customers, fast, with a complete support operation, available on demand, connected directly to your existing help desk or chat platform.
Elastic support with pay as you go pricing
Only pay per response with the whole operation included: 24/7 coverage, multiple agents, managers, training, QA, data and insights. Our team automatically spots coverage gaps, escalates issues, restructures the team and gives agents feedback as needed to guarantee output and quality.
Only pay per response with the whole operation included: 24/7 coverage, multiple agents, managers, training, QA, data and insights. Our team automatically spots coverage gaps, escalates issues, restructures the team and gives agents feedback as needed to guarantee output and quality.
Custom troubleshooting and tech support included
Many of our agents are trained engineers who know how to troubleshoot issues and answer technical questions thoughtfully. We can work with existing tech teams to file bugs, triage and escalate issues as required. We already work with complex tech clients supporting network applications and web hosting.
Many of our agents are trained engineers who know how to troubleshoot issues and answer technical questions thoughtfully. We can work with existing tech teams to file bugs, triage and escalate issues as required. We already work with complex tech clients supporting network applications and web hosting.
Nurture leads and schedule sales calls
Our 24/7 support team can answer questions and help find the best leads for your sales team. We can perform manual jobs like scheduling sales calls or tagging users, while you still only pay per response or per conversation.
Our 24/7 support team can answer questions and help find the best leads for your sales team. We can perform manual jobs like scheduling sales calls or tagging users, while you still only pay per response or per conversation.
We Have The Most Affordable Prices In The Market
We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.
At Cross Route, we understand that your business process needs to be like a well-oiled machine it doesn’t just allow you to get more work done, but it allows you to address the needs and meet the challenges of your own customers at a moment’s notice. This is why we offer world-class business process optimization consultancies to clients just like you. Leverage our years of experience in the customer support industry to build the best support solution for your customers complete with detailed analytics and reporting available at your fingertips.