Feature
Your best choice for a remote technical support company
Expertise & Passion
Empowering passionate people with next generation technology and practices
Social Responsibility
We operate in more than 150 communities globally. Learn more about our outlook and the impact we’re proud to make.
Digital First Experience
Creating powerful omnichannel journeys that reduce effort, speed resolution, & optimize outcomes
Our Investors
Cross Routeis well positioned to drive sustainable revenue growth, margin expansion, market leadership, and value creation.
Our Consulting
Let's work together.
E-commerce customer support
Grow word of mouth referrals with high-quality 24x7 customer support.
learn more...Mobile application support
Create a seamless app experience with frontline support, QA and bug reporting.
learn more...Benefits you will receive
Putting it simply, we’ll run your support and free you up so that you can keep growing your new platform or service.
Happy customers
Turn around your customer satisfaction scores and retention rates.
Easy to Use
Improve your process and infrastructure to resolve user issues.
Complete Support
Create and scale 24/7 customer support for your new business or product launch.
Elastic pricing grows with you
Our pay per response pricing model means you only pay for responses.
Ongoing QA support
Our dedicated QA team regularly reads through technical support tickets and grades responses, then giving agents and managers 1:1 feedback on how to improve their conversational quality.
20+ engineers ready to troubleshoot
Our trained team includes experienced engineers and technical managers who know how to troubleshoot bugs, product hiccups and more.
We Have The Most Affordable Prices In The Market
We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.
At Cross Route, we understand that your business process needs to be like a well-oiled machine it doesn’t just allow you to get more work done, but it allows you to address the needs and meet the challenges of your own customers at a moment’s notice. This is why we offer world-class business process optimization consultancies to clients just like you. Leverage our years of experience in the customer support industry to build the best support solution for your customers complete with detailed analytics and reporting available at your fingertips.