Benefits you will receive
20+ engineers ready to troubleshoot technical issues
Our trained team includes experienced engineers and technical managers who know how to troubleshoot bugs, product hiccups and more. We can troubleshoot and replicate issues across all types of software, third party integrations and hardware.
Our trained team includes experienced engineers and technical managers who know how to troubleshoot bugs, product hiccups and more. We can troubleshoot and replicate issues across all types of software, third party integrations and hardware.
24/7 support with fast response times
We have engineering teams in all time zones, so they can still work during their normal working hours, while collectively providing 24/7 support. Most tickets get answered within two hours. Contact us for response time estimates or if you want us to provide real time support or live chat support.
We have engineering teams in all time zones, so they can still work during their normal working hours, while collectively providing 24/7 support. Most tickets get answered within two hours. Contact us for response time estimates or if you want us to provide real time support or live chat support.
Connects to your existing help desk
Our tools connect directly to your existing help desk. We connect to all major technical help desks including Zendesk, Intercom, Jira, Help Scout and others. By connecting to your existing help desk, you can maintain your current processes and even answer a portion of your tickets yourself, while we answer the tickets you assign to us. If you want, we can be the first point of contact on tickets, while assigning or escalating tickets as directed.
Our tools connect directly to your existing help desk. We connect to all major technical help desks including Zendesk, Intercom, Jira, Help Scout and others. By connecting to your existing help desk, you can maintain your current processes and even answer a portion of your tickets yourself, while we answer the tickets you assign to us. If you want, we can be the first point of contact on tickets, while assigning or escalating tickets as directed.
Ongoing QA support.
Our dedicated QA team regularly reads through technical support tickets and grades responses, then giving agents and managers 1:1 feedback on how to improve their conversational quality. When talking with a customer, we want to be courteous, understanding and approachable.
Our dedicated QA team regularly reads through technical support tickets and grades responses, then giving agents and managers 1:1 feedback on how to improve their conversational quality. When talking with a customer, we want to be courteous, understanding and approachable.
Are you ready to improve your business?
At Cross Route, we understand that your business process needs to be like a well-oiled machine it doesn’t just allow you to get more work done, but it allows you to address the needs and meet the challenges of your own customers at a moment’s notice. This is why we offer world-class business process optimization consultancies to clients just like you. Leverage our years of experience in the customer support industry to build the best support solution for your customers complete with detailed analytics and reporting available at your fingertips.