Benefits you will receive
Social media support and pre-sales
Our system connects to all major help desks and chat platforms. Through your help desk account, we can usually connect to your social media accounts, including Facebook, Twitter and others. We perform all actions you train us to do. If we don’t know how to respond, we escalate the tickets and add tags inside your own help desk.
Our system connects to all major help desks and chat platforms. Through your help desk account, we can usually connect to your social media accounts, including Facebook, Twitter and others. We perform all actions you train us to do. If we don’t know how to respond, we escalate the tickets and add tags inside your own help desk.
Fully managed refunds, returns and replacements
We manage the entire support system including all tricky refund questions and replacements. We follow your exact policy, and if we have questions, we escalate the ticket or ask for clarification. Many of our clients process hundreds of replacements per week, so we know how to think on our feet, and we train our agents to investigate issues thoughtfully.
We manage the entire support system including all tricky refund questions and replacements. We follow your exact policy, and if we have questions, we escalate the ticket or ask for clarification. Many of our clients process hundreds of replacements per week, so we know how to think on our feet, and we train our agents to investigate issues thoughtfully.
24/7 support for brands and retailers
We answer your tickets, 24/7, on demand, with elastic pricing. We connect to your existing help desk, selling platform and shipping accounts to troubleshoot issues on your behalf while you only pay per response. See how we work with both market leaders and independent brands.
We answer your tickets, 24/7, on demand, with elastic pricing. We connect to your existing help desk, selling platform and shipping accounts to troubleshoot issues on your behalf while you only pay per response. See how we work with both market leaders and independent brands.
Sell more per customer and Increase referrals.
We help companies grow by providing a complete support operation on demand. We answer tickets with all management and training included. This guarantees output, quality and coverage, allowing you to focus more time on product, growth and partnerships. See how we helped this company grow 20% month on month, and this company grow their community to 1 million people.
We help companies grow by providing a complete support operation on demand. We answer tickets with all management and training included. This guarantees output, quality and coverage, allowing you to focus more time on product, growth and partnerships. See how we helped this company grow 20% month on month, and this company grow their community to 1 million people.
We Have The Most Affordable Prices In The Market
We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.
At Cross Route, we understand that your business process needs to be like a well-oiled machine it doesn’t just allow you to get more work done, but it allows you to address the needs and meet the challenges of your own customers at a moment’s notice. This is why we offer world-class business process optimization consultancies to clients just like you. Leverage our years of experience in the customer support industry to build the best support solution for your customers complete with detailed analytics and reporting available at your fingertips.