Benefits you will receive
Customer queries and responses by day
See where you’re missing tickets the most frequently. Identify trends over the course of a week or over the course of a month. For Technical Support Zone clients, we’ll also show you how many tickets we’re answering for you by day.
See where you’re missing tickets the most frequently. Identify trends over the course of a week or over the course of a month. For Technical Support Zone clients, we’ll also show you how many tickets we’re answering for you by day.
Historical ticket volumes and pricing
For Technical Support Zone clients, keep track of pricing and plan information, and see how it overlaps with your overall ticket volumes. Using this information we build a project roadmap to chart timelines, priorities, and expectations so you always know what we are working on and when the next milestone will be met.
For Technical Support Zone clients, keep track of pricing and plan information, and see how it overlaps with your overall ticket volumes. Using this information we build a project roadmap to chart timelines, priorities, and expectations so you always know what we are working on and when the next milestone will be met.
Response times by weekday by hour
efine where response times are abnormally high or low. Problem areas are automatically highlighted. Your customers demand the best and we work with you as a team to meet and exceed their expectations.
efine where response times are abnormally high or low. Problem areas are automatically highlighted. Your customers demand the best and we work with you as a team to meet and exceed their expectations.
Customer queries by weekday by hour
Define burst trends by week or by month. See which specific hours in the week continuously experience the biggest volumes.
Define burst trends by week or by month. See which specific hours in the week continuously experience the biggest volumes.
Are you ready to improve your business?
At Cross Route, we understand that your business process needs to be like a well-oiled machine it doesn’t just allow you to get more work done, but it allows you to address the needs and meet the challenges of your own customers at a moment’s notice. This is why we offer world-class business process optimization consultancies to clients just like you. Leverage our years of experience in the customer support industry to build the best support solution for your customers complete with detailed analytics and reporting available at your fingertips.